Direct support

Studio inquiries and care

Every inquiry reaches the maker directly at the workbench. Expect personal replies regarding batch availability, custom orders, or shipping timelines within one working day.

Get in touch

Send a direct message

Whether you need advice on object care, updates on an in-progress parcel, or help selecting a gift, share your note below. We read and answer each message between studio kiln firings.

Dispatch & returns

How orders leave the studio

01
02
03

Recyclable paper packing

Tracked ground transit

Fourteen-day return policy

Every piece is wrapped in unbleached kraft paper and cushioned with molded cardboard fluting. We avoid single-use plastics to ensure your parcel arrives safely with minimal environmental impact.

Parcels ship twice weekly directly from our workspace. Tracking notifications arrive via email as soon as carriers scan the label, keeping domestic deliveries straightforward and fully visible.

If an item does not suit your home, return it in original condition within two weeks of arrival. We issue prompt refunds or store credit once inspected back at the bench.